Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in your furniture and decor?
We prioritize sustainable, high-quality materials including reclaimed wood, organic cotton, and ethically sourced stone to ensure every piece is as durable as it is beautiful.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original condition. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer international shipping?
Currently, Wild at Heart ships to the contiguous United States and Canada. We are working on expanding our reach to more international destinations soon.
How do I care for my handcrafted wooden pieces?
To maintain the natural finish, we recommend dusting with a soft, dry cloth and avoiding harsh chemicals. Use a specialized wood wax once a year to preserve the luster.
Can I track my delivery in real-time?
Yes, once your order ships, you will receive a confirmation email with a tracking link to monitor your package's journey to your doorstep.